Whats App Bot API

API-Plate The fact that WhatsApp Business API enables only one API connection with another platform might limit the user’s and developers’ capability to connect their WhatsApp Inbox with multiple endpoints or applications simultaneously.

For example, if you are seeking to connect your WhatsApp Inbox to a Booking system, a chatbot, and CRM system simultaneously, you might have a hard time achieving this solely with the WhatsApp Business API. To overcome this issue, we developed the Integration API which enables multiple and simultaneous connections with other applications.

Whats App Chat API

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Whats App Bot API​

The WhatsApp integration API acts as an extension to the main WhatsApp Business API and enables users to connect their inbox with multiple apps simultaneously.

For example, let’s suppose that you want users to be greeted by a chatbot when they text you while you also want to register their contact details in your CRM and enable them to create a booking by chatting with the bot. The latter is not possible by using the WhatsApp API alone.

WhatsApp Integration Features

 

  • Simultaneous connections between WhatsApp and multiple apps
  • Multi-user access to sending and receiving of your WhatsApp Business account messages
  • Deeplinking into message threads
  • Push messages from the Business API to each app (or system) separately using a separate webhook or WebSockets
  • Push messages from each app (or system) to the Business API, preserving the information which app or system or real user (Inbox) has sent the message